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Frequently Asked Questions

Can I wait to have the windshield repaired if it's only a small crack?

No. You really shouldn't delay, as the windshield is an important structural element of your car. A small crack will likely become a large crack in a short amount of time.

Why does it matter how damaged the glass is?

Many windshield glass chips may be repairable. A windshield repair involves injecting a clear resin into the damaged area rather than replacing the entire windshield. While most windshield cracks less than six inches in length can be repaired, the damage will need to be examined by one of our technicians to determine if the damage can be repaired or requires a full replacement. The location of the crack is also a determining factor if it can be repaired. If the damage is in the driver’s “critical viewing area” it is not usually not recommended for a repair. To determine what damage is repairable can only be made by a qualified auto glass technician by inspecting the damaged windshield.

Is there any difference between my car’s windshield and the rear and side glass windows?

Your windshield and the other glass in your vehicle is designed and manufactured for your safety in the event of an accident. Your car’s windshield is made of laminated “safety glass”. This safety glass is made up of two pieces of glass with a clear layer of vinyl between them so in the event of a collision, the windshield will remain intact.

The rear and side windows are made of tempered glass and are designed to shatter into small pieces upon breaking. Although some auto manufacturers sometimes use laminated glass for their side windows for superior sound quality and strength.

What exactly is OEM glass?

OEM stands for Original Equipment Manufacturer.

This means that a company, who supplied the original auto glass to the vehicle manufacturer, manufactured the glass. Glass manufactured by an OEM would be your first choice for your car’s replacement windshield.

Can you provide me my quote via email?

Yes. By completing our request a quote form, we will be able to email you a quote for your windshield’s replacement, in most cases, the same day. To schedule an appointment you simple need to dial 1-800-Windshield.

How long does it take to repair or replace a windshield?

To repair a small crack or chip to your windshield is relatively quick, it only takes about 30-35 minutes. For a complete windshield replacement, the time to replace can vary based on the thoroughness of your technician, the adhesives used to mount the windshield as well as the "safe drive time" (the time until your vehicle may be driven to allow the adhesives to fully cure making it safe to operate).

Does 1-800-Windshield just repair and replace windshields or do you service side and rear windows as well?

Yes, we service front windshields, side and rear windows and are best known for our quality in repairing/replacing the auto glass of any and all brands of vehicles. Call 1-800-Windshield to be connected to your local Service Center for advice for your vehicles auto glass.

Can I have my windshield replaced at my home or at my office?

Some of the 1-800-Windshield members offer mobile auto glass repair and replacement. There are some limitations and precautions you should take when having a mobile service replacement. Mainly be certain you are using a reputable company that will use the proper adhesives when dealing with cold or inclement weather that will harden even at low temperatures. The 1-800-Windshied service technicians are fully trained specialists capable of repairing or replacing windshields and all other forms of auto glass.

Can 1-800-Windshield provide services at my convenience due to a busy schedule?

At 1-800-Windshield we know your schedule can get hectic and time away for an unexpected repair such as a cracked windshield can be frustrating to say the least. Our goal is to make your windshield replacement/repair experience as convenient and cost effective as possible by respecting both your time and your wallet.

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Auto Glass merchants, click here for information about applying to be accepted into the 1-800-Windshield program.
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